Why Viet Chao is the TOP choice for puzzle-type automated parking systems

In recent years, the growing demand for smart parking solutions—particularly puzzle-type automated parking systems—has led to a surge of providers entering the market, offering everything from supply to installation and commissioning. However, not all companies possess the necessary expertise to deliver high-quality equipment, precise installation techniques, and long-term operational reliability. In reality, many investors have faced serious problems after choosing substandard suppliers. These issues range from frequent mechanical failures and prolonged downtime to skyrocketing maintenance costs and poor user experience—all of which severely impact project timelines and overall return on investment

This is where Việt Chào stands out. As a highly experienced player in the industry, Việt Chào has repeatedly stepped in to rescue and rehabilitate faulty systems installed by others. Through in-depth troubleshooting and root-cause analysis, we not only resolve immediate problems but also help investors fully understand the hidden risks of partnering with unreliable providers. This hands-on experience has solidified Việt Chào’s reputation as the most trusted and capable choice when it comes to puzzle-type automated parking systems.

 Hệ thống đỗ xe thông minh dạng xếp hình (Puzzle parking)

What is puzzle-type automated parking systems

This is an intelligent parking solution with a simple yet highly efficient structure, designed to replace traditional concrete multi-story car parks. The system operates through the vertical and horizontal movement of individual pallets—each functioning as an independent parking slot. These pallets are stacked on a robust steel framework, maximizing space utilization both vertically and horizontally. As a result, parking capacity can increase 3 to 5 times compared to conventional surface or concrete parking lots.

Thanks to its outstanding features and convenience, the puzzle-type parking model has attracted strong interest from numerous investors looking to implement this advanced solution. However, success is not guaranteed if the wrong supplier is chosen. Selecting an unreliable or inexperienced provider can lead to the opposite outcome: frequent technical failures, high maintenance costs, prolonged downtime, and ultimately a negative impact on the project’s overall efficiency and return on investment.

Common Failures in Low-Quality Puzzle-Type Automated Parking Systems

Overheating and Excessive Noise from Lifting Motors

One of the most frequent issues in poorly built puzzle-type automated parking systems is the lifting motor overheating and producing loud, abnormal noise during operation. Technically, this problem arises when substandard components are used, the motor’s power rating is insufficient for the actual load, or installation is performed with incorrect technical parameters. As a result, the motor operates under constant overload, leading to excessive heat buildup, strong vibrations, and serious safety risks for users.

When the motor runs hot and noisy, the consequences extend far beyond reduced equipment lifespan. They include disturbance to the surrounding living environment, uneven lifting force, slow and unstable vertical movement, and accelerated wear on other mechanical components due to continuous stress.

In contrast, Việt Chào’s intelligent parking systems are equipped with proven, high-quality 2.2 kW (1/60 ratio) lifting motors combined with an independently certified four-point round-chain design (technology validated by XIZI). Additionally, the 0.2 kW horizontal sliding motors feature synchronized transmission, ensuring smooth, quiet, and stable operation without excessive heat generation. This delivers a significantly safer, more reliable, and superior user experience compared to low-quality systems on the market.

Pallet Fails to Respond When Called

Another common issue in low-quality puzzle-type automated parking systems is that the pallet does not move or respond when the user presses the call button. This failure is usually caused by poor synchronization between the control software and the hardware, or by insufficient testing and commissioning before the system goes live. As a result, users are forced to wait for extended periods or require on-site technician intervention. Although this problem may not seem critical at first glance, it significantly undermines the “fully automated” promise, frustrates drivers, and damages the investor’s reputation.

At Việt Chào, the pallet retrieval system is custom-programmed for each project and fully synchronized with XIZI’s proven hardware. Every function undergoes rigorous testing and validation before handover, ensuring instant, reliable response every time a user presses the call button and delivering the seamless automated experience that customers expect.

 Thao tác gọi pallet trong hệ thống đỗ xe thông minh dạng xếp hình tại Việt Chào

Anti-Fall Hooks Fail to Release When Pallet is Called

What should be a precisely calibrated safety mechanism often turns into a serious problem in low-quality or poorly maintained puzzle-type automated parking systems: the anti-fall hooks refuse to disengage when the pallet is summoned. When the hooks are sluggish or fail to release at the correct position, the force applied to the pallet becomes uneven, causing jerky, unstable lifting and lowering movements. This not only prolongs operation time but also places excessive stress on other mechanical components, dramatically increasing the risk of premature failure.

The consequences go beyond mere inconvenience. Operation is frequently interrupted, users may face real safety hazards if the vehicle is not properly supported, and investors suffer high repair costs while their project’s reputation takes a severe hit as customers lose confidence in the “smart” parking solution.

At Việt Chào, every anti-fall hook is meticulously calibrated to the exact millimeter through a rigorous testing protocol. Across more than 30 puzzle-type parking projects we have delivered, not a single case of hook-release failure has been recorded—even in projects where the client opted out of ongoing maintenance contracts after commissioning. This outstanding track record is clear proof of Việt Chào’s superior engineering precision and long-term operational reliability.

See it in action in the video below.

Hot and noisy barrier 

In many low-quality automated puzzle-type parking systems, the motor controlling the protective barrier easily overheats and produces loud noise. The common causes are an underpowered motor or improper installation. This significantly increases the risk of damage to components such as the rotating shaft or the barrier arm when they are subjected to continuous load. If the barrier does not operate stably, there is a risk of accidents when people or vehicles unintentionally approach the pallet.

 Rào chắn an toàn trong hệ thống đỗ xe thông minh dạng xếp hình tại Việt Chào

At Việt Chào, the system is equipped with safety barriers on both sides of the pallet, combined with linking chains between components to ensure the barrier frame remains sturdy and perfectly synchronized at all times. The barrier motor is precisely calibrated in terms of power and structure to minimize overheating and noise. Before handover, every system undergoes multiple test runs to guarantee smooth, quiet, and safe operation. Every single detail is meticulously designed and manufactured by Việt Chào to deliver complete perfection and assured quality to our investors.

See more =>https://doxethongminh.vn/he-thong-bai-do-xe-thong-minh-dang-xep-hinh-puzzle-parking/

Touchscreen becomes unresponsive

Operating the vehicle retrieval process via touchscreen is a critical step in any smart parking system. However, in many low-quality systems, the touchscreen frequently fails to respond to touch input. Common causes include outdated or buggy control software that is incompatible with the hardware, or degraded touch sensitivity due to lack of regular cleaning and maintenance. This fault creates a frustrating user experience: customers have to wait longer, repeat operations multiple times, or call for technical support, which defeats the purpose of having a touchscreen and severely degrades overall user satisfaction.

Error buzzer sounds but the system runs normally

An alarm sounding while the system continues to operate perfectly is actually a very common malfunction in low-quality puzzle-type parking systems. This phenomenon is known as “alarm fatigue” – a psychological effect where users gradually stop reacting to warnings because they receive too many false or meaningless alerts. In a smart parking facility, when the warning buzzer constantly triggers false alarms, users quickly lose trust in the entire system. False warnings train people to ignore all signals, including genuine ones when a real fault occurs. This creates a serious safety risk and can severely damage the reputation of the investor/operator.

Còi báo lỗi trong hệ thống đỗ xe thông minh dạng xếp hình tại Việt Chào

Việt Chào completely eliminates these issues by ensuring perfect synchronization between the control software and warning sensors – every alarm is triggered only when a genuine fault actually occurs. In the event of a real problem, the system delivers both an audible alert and a specific error code displayed clearly on the screen, enabling users and technicians to quickly identify and resolve the issue. Every system undergoes rigorous pre-delivery testing to completely prevent false alarms that could cause confusion or compromise safety.

Việt Chào – The No.1 trusted and highest-quality provider of smart parking systems in Vietnam

Today, many suppliers and contractors in the smart parking industry still focus primarily on rock-bottom pricing or aggressive marketing. They often assemble systems using components sourced from various suppliers, resulting in poor overall integration and synchronization. Such systems frequently suffer from serious problems including jerky motors, pallets that rise and fall unevenly and noisily, significantly longer operating times compared to initial performance, frequent touchscreen failures, and more. These defects not only disrupt the user experience but also pose major safety risks, while seriously damaging the project credibility and the investor’s reputation.

That is why discerning investors choose Việt Chào – where quality, safety, and long-term reliability always come first.

With over 20 years of experience in consulting, designing, installing, and maintaining smart parking systems – particularly puzzle-type automated parking solutions – and through our strategic partnership with XIZI, Việt Chào guarantees fully integrated and synchronized systems of the highest standard.

Every project is meticulously tested and validated before handover, giving investors solid, well-founded reasons to place their full trust in Việt Chào.We firmly believe that choosing a smart parking solution from Việt Chào is the most reliable choice for efficient, safe, and sustainable smart urban development.

Contact us today at our hotline: 0898 55 28 88 for free consultation and the optimal solution tailored to your project!